Notice from the Puzzle & Dragons Team

August 16, 2018

To address the recent issue that certain players experienced involving Multiplayer Rooms not displaying properly when sharing a room with Friends and the unscheduled maintenance, all players who created an account prior to 8/15 (Wed), 1:30 AM (UTC-8) will be compensated with 1 Magic Stone.


Players that purchased a Coin Dungeon an hour prior to the maintenance start time, 1:30 AM (UTC-8), will be compensated with an amount of Coins equaling the dungeon’s cost.
In-game mail dungeons that were active during the maintenance will be sent to players via in-game mail as compensation. The compensated dungeons will have a time limit of 1 hour.

 

Compensation distribution dates are listed below:
- 1 Magic Stone: 8/16 (Thu), 4:00 AM - 8/18 (Fri), 3:59 PM (UTC-8)
- Coin refund for purchased Coin Dungeons: 8/15 11:00 PM (UTC-8)
- In-game mail Dungeons active during the maintenance: 8/15 11:00 PM (UTC-8)

 

We sincerely apologize for the inconvenience and appreciate your understanding.

 

Thank you for playing Puzzle & Dragons.

 

Notes:
*Players will be unable to claim the 1 Magic Stone compensation after the distribution period has ended.
*Coins and in-game mail dungeons will be sent to players directly via in-game mail.
*Gifts via in-game mail have expiration dates. When an in-game mail expires, attached monsters, Magic Stones, Dungeons, Coins, and any points such as Pal Points will become unredeemable.
For more details on in-game mail expiration dates, see here: https://bit.ly/2AhoSKh
*Players will not receive a first time clear Magic Stone for from the in-game mail compensation dungeons.
 

 

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