*Notice from the Puzzle & Dragons Team*


Google has confirmed that there are video ad issues that are affecting Puzzle & Dragons’ video ad features.


The following issues have a chance of occurring when viewing ad videos on Android devices:

  • Players cannot receive rewards such as Monster Box slots after viewing an ad video.

  • The ad video screen does not change and stops after the ad video ends.

  • The [X] button cannot be pressed while watching an ad video.

  • The countdown timer stops while viewing an ad video.


The issues are currently being investigated by Google but may be temporarily resolved by resetting the advertising ID: [Settings] > [Privacy] > [Ads] > [Reset advertising ID].


Since the issues have not yet been resolved, there is a possibility that they will recur even after a reset. If this is the case, please try resetting the advertising ID again.


We apologize for any confusion this may be causing and thank you for enjoying Puzzle & Dragons.