We would like to remind players that they have the ability to transfer their game data to new devices and OS by backing up their data through various methods.
*WE STRONGLY ADVISE PLAYERS TO DO AT LEAST ONE OF THE FOLLOWING*
1) Game Data Backup Methods
Please use one of the following methods listed below to backup your game data. By doing this, players will be able to recover their game data whenever they wish.
*Social Media Linking*
Players can backup their game data by linking their Puzzle & Dragons account to their Facebook account.
See here for more details: https://bit.ly/2QSW2rK
*(Android) Google Account*
Players can backup their game data through their Google account.
See here for more details: https://bit.ly/2MQVRjc
Players can backup their game data through iTunes/iCloud.
See here for more details: https://bit.ly/2ERZku7
The method below can be used if a player’s game data is to be transferred to a new device within two weeks.
*Device Change Code*
Players can issue a Device Change Code (valid for two weeks) from inside Puzzle & Dragons to transfer their game data to a new device or a new OS.
See here for more details: https://tinyurl.com/mu8dx4v
2) Make a record of Your ID and Secret Code
Your ID will display important information and is necessary when contacting our support team and searching for a Friend.
The Secret Code is a unique code needed to prove the owner of the game data. This is important information that only the player should know. We highly recommend that players never share their Secret Code with another person or publicly.
See here for more details: https://bit.ly/2KycdJI
*If a player doesn’t do any of the above...*
In the event that a player loses their device, the App becomes corrupted, an error occurs during an update, or any other unexpected trouble occurs where players cannot open Puzzle & Dragons, they will be unable to play their game data again.
If a player did not record their Player ID and Secret Code, the Puzzle & Dragons Support team may not be able to help the player recover their game data. We strongly recommend that players take the proper precautions to preserve their game data.
Thank you for playing Puzzle & Dragons and for your continued support.